Who We Are
Our website address is: https://xchpet.ru. We are committed to protecting the privacy and security of your personal data, and will process your information in strict compliance with the Federal Law of the Russian Federation “On Personal Data” and relevant international norms (such as GDPR).
Comments
When visitors leave comments on our website, we collect the data you provide in the comment form (including but not limited to your name, email address, and comment content). In addition, we will collect your IP address and browser User-Agent string to help detect and prevent spam.
An anonymized string created from your email address (also called a hash) may be provided to the third-party Gravatar service to verify whether you are using the service. The Gravatar service’s privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture (if linked to Gravatar) will be publicly visible alongside your comment.
Media
If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may download and extract any location data from images on the website, which may lead to the disclosure of your personal location information.
All images uploaded to the website are stored in the S3 object storage service provided by Reg.ru (official website: https://www.reg.ru/), and Reg.ru will protect the stored image data in accordance with its data security standards.
Cookies
Cookies are small data files stored on your device to improve your browsing experience. Our website uses cookies for the following purposes:
- Comment convenience: If you leave a comment, you can choose to save your name, email address, and website information in cookies. These cookies will last for one year, so you do not need to re-enter the information when leaving subsequent comments.
- Login verification: When you visit our login page, we will set a temporary cookie to test whether your browser accepts cookies. This cookie contains no personal data and will be discarded when you close the browser.
- Account status: After you log in, we will set up cookies to save your login information and screen display preferences. Login cookies are valid for two days, and screen option cookies are valid for one year. If you select “Remember Me”, your login status will persist for two weeks. Logging out of your account will delete the login cookies.
- Content editing: If you edit or publish an article (for website administrators), an additional cookie will be stored in your browser to record the ID of the article you just edited. This cookie expires after one day and contains no personal data.
You can disable cookies in your browser settings, but this may affect the normal use of some functions of the website.
Purchase Records
When you purchase products on our website, we will collect and store your purchase records to process orders, provide after-sales service, and comply with legal obligations (such as tax filing). The purchase records include but are not limited to: product details, order amount, payment information (we will not store complete credit card numbers), delivery address, and contact information.
Your purchase records will be managed in conjunction with your account information, and you can view or update relevant information through your personal account at any time (except for information that has been finalized for legal filing).
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if you have directly visited the other website.
These third-party websites may collect your data, use cookies, embed additional third-party tracking tools, and monitor your interaction with the embedded content (including tracking your operations if you are logged in to your account on that website). We have no control over the data processing behavior of these third-party websites and recommend that you review their privacy policies.
Third-Party Plugins and Services
Our website is built using WordPress and has installed third-party plugins to enhance service functions (such as payment processing, order management, etc.). These plugins will only access the necessary user data for business purposes, and we have required all plugin providers to comply with relevant data protection laws.
For details on the specific third-party plugins used, their data access scope, and privacy policies, you can contact us through the contact information provided in Section 13 of this policy.
Who We Share Your Data With
We will not actively share your personal data with any third parties except in the following circumstances:
- Password reset: If you request a password reset, your IP address will be included in the password reset email to ensure account security.
- Bitrix24 synchronization: To facilitate customer relationship management and order follow-up, we will synchronize your comment information (excluding sensitive data such as IP addresses) and purchase records to the Bitrix24 platform (a professional customer relationship management tool). Bitrix24 will process this data in accordance with its privacy policy, which is available here: https://www.bitrix24.com/privacy/. We only authorize Bitrix24 to use the data for order management and after-sales service, and prohibit it from using the data for other purposes without your consent.
- Legal requirements: We may share your data if required by law, court order, or government regulatory requirements, or to protect our legitimate rights and interests.
Data Storage
The data generated by your use of our website is stored in the following ways:
- Image storage: As mentioned in Section 4, all uploaded images are stored in Reg.ru’s S3 object storage. Reg.ru’s data security policy can be viewed here: https://img.reg.ru/faq/politika_konfidencyalnosti_221025.pdf.
- Other data storage: Your account information, comment content, purchase records, and other data are stored in our designated database. The database is managed by professional technical teams, with multiple security measures (such as data encryption, access control) to prevent unauthorized access, modification, or leakage.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We will retain your purchase records for years in accordance with Russian tax laws and commercial registration requirements. After the retention period expires, we will delete the records in a secure manner unless we are legally required to retain them for a longer period.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where Your Data Is Sent
To ensure the quality of comments, visitor comments may be checked through an automated spam detection service. This service may involve the temporary transmission of comment content and related metadata to the service provider’s server, and the service provider will process the data in accordance with its privacy policy.
In addition, the data synchronization to Bitrix24 mentioned in Section 8 will involve the transmission of your comment information and purchase records to Bitrix24’s server. We will ensure that this data transmission complies with data protection laws and adopts secure transmission protocols (such as SSL encryption).
Policy Updates
We may update this privacy policy from time to time to adapt to changes in laws, regulations, or business needs. When we make major revisions, we will notify you through prominent positions on the website (such as pop-up prompts, homepage announcements) or send notifications to your registered email address. The updated privacy policy will take effect from the date of announcement.
Last updated: November 26, 2025